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Booking Terms and Conditions

Contract Conditions

Please read the following booking conditions carefully. All charter flight bookings are made and accepted subject to these conditions.



When you make a booking with Ltd (us), you guarantee that you have the authority to accept, and do accept on behalf of your party, these Booking Terms and Conditions, which apply to all bookings with Ltd also as set out in these Booking Terms and Conditions. You also guarantee that you are at least 18 years of age. Please therefore read these Booking Terms and Conditions carefully. All bookings for flights made by you and accepted by us are subject to these Booking Terms and Conditions. Any variations to these Booking Terms and Conditions shall only be valid if they are agreed to in writing by a director of Ltd.


(a) Once we accept your booking orally, in writing, electronically or via a Travel Provider, and issue a booking reference number, a contract comes into existence between you and us, incorporating these conditions.


b) Full payment for your flights is due at the time of booking with SAFI insurance premium payable together with ATOL Fee. On occasions we might offer a deposit only scheme with full payment on a specific date, this will be made clear at the time of booking. The SAFI policy and the ATOL fee is mandatory and non refundable.


(c) If we do not receive the deposit and/or the final payment by their due dates, we reserve the right to treat your booking as cancelled and levy cancellation charges.


Please note that you will not receive a reminder that final payment is due and payment will be taken from the same payment card as used to book your initial booking



Your contract for your flight (as confirmed at the time of booking) is with Ltd (company registered number: 8647945) whose registered office is at 2 Lower Mortlake Road, Richmond, Surrey, TW9 2JA

 (" Ltd" / "we" / "us" / "our"). When you buy an ATOL protected flight from Ltd you will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 11256. A contract between you and us for your flight (as confirmed at the time of booking) will exist as soon as we issue our confirmation email invoice. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced flight booking which is ATOL protected. For further information, visit the ATOL website at The price of the flight excludes the applicable amount per person of the ATOL Protection Contribution (APC) we pay to the CAA this is shown as a separate amount on the invoice (£2.50 pp) This charge is included in our advertised prices.



When you buy an ATOL protected flight from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

We also, for your protection, issue a SAFI insurance policy to cover against the financial collapse of the airline, this is charged at £2.00 pp and also added to your bill as a separate item.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have, or may have, arising out of or relating to the non-provision of the services, including any claim against us, the travel provider (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

It is also agreed by both parties that this contract is deemed to have been made at our offices and is subject to the laws of England and any dispute or claim under it will be submitted to the non-exclusive jurisdiction of the English courts.

When you book a flight with us you accept responsibility for the proper conduct of you and your party. We reserve the right to terminate your booking, or that of any member of your party, due to misconduct, in accordance with these Booking Terms and Conditions. These Booking Terms and Conditions are the basis of the contract between us. Please take the time to read every paragraph carefully.


4.  THE PRICE OF YOUR TRANSPORT ARRANGEMENTS Ltd reserves the right to raise or lower its advertised prices and such prices do not constitute an offer. If prices do alter you will be advised of the revised price prior to you making a booking. We have the right to correct any obvious errors in advertised or confirmed prices.


The price includes:

(a) Return flights to your destination. In most cases Catering is ‘Buy-on-Board’, but in some cases with some airlines we reserve the right to levy a fee for in-flight catering. This will be indicated at the time of booking and any catering will be appropriate to the destination and cultural tradition of airlines country or the destination.

(b) All airport taxes and passenger charges (except for ‘Ticket on Departure’ charge of £25.00 for a printed ticket at the airport).


Additional costs:

(a) A Ticket on Departure charge if tickets are collected at the airport. Our tickets are sent to you in PDF format and have to be printed off, if you cannot print tickets then we will charge you to print a copy either at the airport or at our offices and mail them.

(b) For overseas originating/inbound to the UK seat sales our overseas representative may levy a local ticketing charge if a ticket needs issuing due to loss or inbound booking etc

(c) Holiday Insurance. We strongly recommend you take out the Holiday Insurance, we have negotiated special insurance rates Insurance Link

(d) Baggage charges levied by airlines Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions for Air Europa  of 55cm x 40cm x 20cm .FlyBe have different rules  One standard cabin bag measuring no more than 55 x 35 x 20cm including wheels and handles (One small personal item such as a handbag or laptop bag/briefcase that can fit under the seat in front of you.) Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair.

Baggage charges (per sector) where booked 72 hours or more prior to departure are £15 for a 15kgs bag, £30 for each additional 5kgs up to 30kgs and £12 for the last 2kgs making a maximum of 32Kgs per passenger in respect of luggage in excess of your standard allowance detailed on your ticket and special catering requirements. Airlines also levy a charge on certain items of luggage such as golf clubs, skis, snowboards, cycles, windsurf equipment etc.

(e) Inflight drinks

(f) In-flight catering is buy on board

(g) An arrival tax of £10 is payable on arrival in Turkey or an e-visa, to be paid in Sterling.

(i) Passport and visa charges if necessary.


Once you have booked, the price is guaranteed unless Government action, changes in taxation or any increase in the price of aviation fuel arises as a result of war, riot, terrorism or similar cause affecting world prices or any government tax or levy on aviation fuel because of a currency revaluation or devaluation. Any of these may be passed on to the client. Also, all U.K. and overseas airport tax/security levy are beyond our control and will be passed on to the client.



If after we have issued the written confirmation, you want to change your flight, we will do our best to meet your requirements. If the charge involves a reduction in the number of persons travelling then see section 6. Any other change outside 42 days of departure will incur an administration charge of £40 per passenger. For all changes, except for a name change, within 42 days of departure see section 6 below.


For name changes, the following charges apply:


More than 28 days before departure : £60 per change

Between 0 - 28 days before departure : £100 per change


Please note that you cannot change all the names on a booking. If you want to change all the names, cancellation charges will apply.  For any other amendments, cancellation charges apply.




If you wish to cancel your booking, or on behalf of any other member of your party, written notice must be sent to our offices by recorded delivery or e-mail (, followed by verbal confirmation within 48 hours by calling 08444 720737 The cancellation is only effective from the date written notice of cancellation is received in our offices. In the event of cancellation, charges apply: (Any administration charges incurred, for whatever reason prior to the cancellation of a booking must be paid in full when the booking is cancelled.)


Period before departure date that letter is received; cancellation charges shown as a percentage are of the total booking cost (excluding insurance)

More than 43 days £100

Between 42 - 29 days 50% cancellation charge

Between 28 - 8 days 85% cancellation charge

Between 7 days – 4 days 95% cancellation charge

Between 3 days - departure date 100% cancellation charge

£100 would be the minimum charge per person




The flights in our program are planned many months in advance and occasionally we have to make changes to your flight. We reserve the right to make such changes for any reason whatsoever at any time. Most changes are of a minor nature and we will advise you or your travel provider of them as soon as possible before your departure or your return. Flight timings and departure airports are for guidance only. The details as then known will be stated on your tickets which should be checked when you receive them. Any changes to your flight will fall into one of the categories below.


Minor change:

(a) Change of time of departure or return flight by less than 12 hours.

(b) Change between London airports of Gatwick, Luton, Heathrow, Southend, Southampton or Stansted and where a coach transfer is provided, or between Scottish airports of Glasgow, Prestwick or Edinburgh where a coach transfer is provided.


If we advise you of a minor change you may cancel your booking but full cancellation charges will apply, in accordance with clause 5, compensation payments will not apply.


Major change:

(a) Change of time of departure or return flight by more than 12 hours from the original time.

(b) Change of UK departure airport (except between Gatwick, Luton, Heathrow, Southend, Southampton or Stansted, or between Glasgow, Prestwick or Edinburgh where a coach transfer is provided.)

(c) Change of resort airport.


Should you decide not to accept a major change that is advised to you prior to your departure you may cancel your booking within either 7 days of the receipt of notification thereof, or 3 days of the receipt of notification thereof if departure is within 7 days of the notification of the change, but no later than the day before departure and we will refund all monies paid by you unless a more suitable flight becomes available in the interim.


If we do not receive notification within these timescales we shall be entitled to assume the change has been accepted and no monies will be refunded. Your notification of cancellation must be sent to our operations department by recorded letter or facsimile. Compensation payments will only be made when a major change is accepted.


If we have to make a major change you will be offered the following maximum compensation per person. Infants are excluded from compensation and for children invoiced at reduced rates compensation will be paid on a pro rata basis of the adult price.


Period before scheduled departure date within which you or your Travel provider receives notification of change

Compensation per person

More than 43 days Nil

Between 42 - 29 days £5.00

Between 28 - 15 days £5.00

Between 14 - 8 days £10.00

Between 7 days - departure date £15.00


If you have booked travel arrangements independently of LoloFlights, it is your responsibility to notify these suppliers. Ltd cannot be held liable for any amendment/cancellation fees levied. When you accept the change, the contract between us will be varied to incorporate the change.



We will not cancel your booking after the date specified on the final invoice for payment of the full balance unless that balance has not been paid or such cancellation is due to reasons beyond our control as detailed in clause 7. For the purpose of this section a cancellation includes a change of flight time of more than 12 hours or a change of airport to one, which is substantially less accessible to you. (This excludes changes between Gatwick, Heathrow, Luton and Stansted or Glasgow, Prestwick and Edinburgh where coach transfers are offered). If we are forced to cancel your booking for any reason after the date on which final payment is due then we will offer an alternative flight (if available) or make a full refund of all monies paid if either there is no alternative flight or the alternative offered is unacceptable to you.



We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control.  These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.



We accept responsibility for the acts and / or omissions of our employees, agents, and suppliers while acting within the scope of, or in the course of their employment with us. We also accept responsibility for any deficiencies in the services we are contractually obliged to provide, or the failure of such services to reach a reasonable standard. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our flights, except when caused by the negligent acts and / or omissions of our employees, agents suppliers or subcontractors while acting within the scope of, or in the course of their employment, agency, contract of supplier or sub-contract. All our flights and arrangements have been purposely designed to allow for some unscheduled changes. We cannot be held responsible for changes outside our control resulting in a missed or delayed connection. At all times a representative or agent will be on hand to ensure that any problems are overcome as quickly as possible. We will give what assistance we can to a client who through mishap, suffers illness, personal injury or death during the period of the flight arising out of an activity which forms part of the flight arrangement.


Remember that flight timings advertised on our web site are for guidance only and are subject to change. It is important to check your flight details and times on receiving your tickets. The times quoted on your documentation are local times All passengers must check in at least 120 minutes (2 hours) before the latest flight departure time advised by Ltd. regardless of any delay. Seats can be pre-booked at a fee, please enquire for further details. (Please note certain seats e.g. Extra legroom often carry a premium if they are pre-booked).  Alternatively you should check in early as you are more likely to be allocated the seats of your choice. If your outbound is not utilised the inbound reservation is automatically cancelled. We will not be responsible if you arrive late for the specified check-in time or for the flight, nor can we accept any responsibility for any loss by you of your holiday travel tickets, vouchers or coupons.


There are a number of reasons for which you could be refused boarding or entry:


(a) If you arrive late for the specified check-in time. We accept no responsibility should you be unable to board the aircraft for any reason. Your ticket is not transferable.


(b) If you do not hold a valid passport and/or visa required for entry into or exit from the country of origin or destination or have insufficient funds (see clause 12) Please advise us if you are not a UK passport holder.


(c) If in the opinion of a person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your holiday will immediately cease.


(d) If you fail to co-operate with airport authorities who have powers of stopping and searching persons or luggage under the UK Aviation and Security Act 1990.


In any of the above circumstances we will not be responsible for any costs you may incur nor will we make any refunds to you and any costs will be recharged to you.



If you are a British Citizen you must hold a valid 10-year British passport together with all necessary visas or other documentation for entry into or exit from the country of origin or destination. At the time of going to press there were no visa regulations for British Citizens to any of Ltd destinations. If you are not a British Citizen you must consult the Embassy of the countries you propose to visit for information and advice on the passport and visa requirements and you are liable for all charges incurred as a result of failure to comply with this provision. It is essential that the name and initial on the ticket match those on the passport. Please do not forget to take your flight tickets, invoice, insurance policy and any other relevant documents.


Your travel documentation issued by Ltd.- Our tickets are sent to you by email in PDF format and have to be printed off, if you cannot print tickets Because of a lack of print facilities we will charge you to print a copy either at the airport or at our offices and mail them. The tickets contain the latest information and you should check the details thoroughly. Your tickets are normally issued and sent to you by email 14 days prior to departure. If you are unable to print them, they cannot be presented as a screen-shot on a mobile phone or Ipad, we reserve the right to charge a Ticket on Departure charge of £25.00 per passenger if they have to be printed by our airport representative.



Should you have particular requirements, such as special meals, wheelchair assistance, or if you are taking windsurfing equipment, golf clubs, skis, cycle or children's pram/pushchair, please advise us when you make your booking and please note that some airlines may make an administration charge. Special requests are passed on by us to the relevant airline/air broker and cannot be guaranteed and we will not have any liability if they are not met. If you do not advise us of any special requests at the time of booking we reserve the right to charge an administration charge of £10.00.



Infants travel at a charge of £40.00 European charter flights, and £50.00 for Long Haul Charters if they do not occupy a seat. To be classed as an infant in accordance with Air Navigation regulations a child must be under 2 years of age on the date of their return flight. The Civil Aviation Authority has approved certain types of child car seats for use on British registered aircraft for infants, subject to the discretion of the airline and upon payment of the full-advertised price of the seat.



Unaccompanied minors are not accepted.



In the unlikely event that you have a complaint about any aspect of your flight and in order that we have the opportunity to investigate any problems, any comments must be made in writing to us within 28 days of your return to the UK. We cannot accept any complaints received outside this period. Please write (quoting your reference no.) to: Customer Services, Ltd emailing to



Any flight rescheduling will be advised by email, so it’s imperative that you keep your email address updated. If you do not have access to your emails then It is imperative and a strict condition of booking that you confirm your inbound flight details with either our local representatives office noted on your itinerary (not the local airport authorities who are renowned for giving out-of-date information) or our Head office on Tel no: 00 44 (0)8444 720737 if you have any problems ringing our local office. Re-Confirmation should be not more than 48 hours* and no less than 18 hours prior to the previously notified flight time. (*72 hours if the reconfirmation period falls over a public holiday in either your country of origin or the country you are currently staying). Please be warned that some people rely on third parties (e.g. Hotel receptions) to re-confirm their flights, problems can arise if they do not re-confirm, or do not re-confirm with our local representatives as detailed on the itinerary, so therefore we accept no liability for clients who fail to re-confirm in person, and if you do rely on a third person and they give you the wrong information you will be required to take the issue up directly with the relevant third party. The system is proven so please use as instructed.



Unfortunately there are occasions, completely beyond our control, when a flight is delayed. We will try to do our utmost to keep you advised if a delay does arise, but you will appreciate that the power lies with the airline which is subject to European Commission Clause 261/2004 of the EU law . Any claims should be directed to the airline, we cannot accept any claims under regulation 261/2004 and claims should be made directly. However you can get insurance cover for compensation for delayed flights. Please ensure that the cover is sufficient for your needs. To make a claim you must obtain written confirmation of the delay from the airline and then send it to your insurer with a claims form.



We strongly recommend you take out travel insurance. We do not and will not take responsibility for you whilst you are abroad, you should make provision for any eventualities with insurance cover, We have negotiated special rates - please go to Insurance Link



At the time of going to press there were no health regulations for any Ltd destinations. General standards of hygiene and safety in other countries may differ from those in the United Kingdom and you should therefore exercise greater care particularly with the choice of food and drink. If you are pregnant you should check with your doctor before you travel. If you are more than 28 weeks pregnant at the time of your return flight airlines insist on a medical certificate stating you are fit to fly. If you are more than 32 weeks at the time of the return flight they may refuse to carry you. The Department of Health publishes leaflets on health advice and these are available from your Doctor or telephoning 0800 555777.



DVT is known to affect people who are immobile for long periods of time. If you feel you are at risk, please consult your doctor prior to confirming your reservation, or go to the Department of Health's website on  Alternatively, you can obtain a leaflet from the DOH by calling 0800 555777, or for advice call the NHS Direct on Telephone: 0300 311 22 33 or Email:



The flights referred to in our program are planned and operated by the designated airline on specific aircraft many months in advance. We reserve the right to change airlines or aircraft types at any time.



CAA regulations specify that both the outbound and inbound sectors of the air ticket must be used. If the outbound is not used, the passenger will not be allowed to travel home on the inbound flight. Should anyone check in less than 90 minutes before the ticketed departure time, admission to the flight is likely to be refused. Should anyone be refused admission to the flight or destination country by the airline or Government authority, we are powerless to assist and cannot be held responsible.



Children will receive a discount off the adult price of £13 for all flights with the exception of Southampton where the discount is £25.00. Same discount applies to either one way flights or return flights. There is no limit on the number of children flying but there must be at least one adult travelling in the group. A child is classed as being between the age of 2-15 years at the date of departure. Once the child reaches their 16th birthday they become an adult for pricing purposes.



No unaccompanied children are accepted under the age of 14 years. Children over the age of 14 but under 18 may travel alone provided that they have parental or guardian written approval and travel with all necessary documentation (details of which are available on request). If a request to do so is made at the time of booking and the request is accepted by us and notwithstanding the above, we and/or have an absolute discretion to refuse to accept any request to carry a child travelling alone.



No animals may be carried on any flight.


25.  DATA PROTECTION Ltd is registered under the UK Data Protection Act 1998 and by accepting these Booking Terms and Conditions, you agree that your data will be retained by Ltd for the purposes of :

25.1  Making a booking for you and providing you with confirmation of the booking

25.2  Providing ancillary services and facilities

25.3  Direct marketing by us, although you have the right to withdraw your authority at any time by emailing or unsubscribing from any direct marketing.

25.4  Facilitating entry procedures

25.5  Accounting, billing and auditing procedures

25.6  Checking credit or other payment cards

25.7  Security, administration and legal purposes

25.8  Systems testing, maintenance and development

25.9  Statistical analysis

25.10  Ensuring our compliance with legal and regulatory obligations applicable to us

25.11  Assisting us in any future dealings with you


Without prejudicing your rights to withdraw your consent, you authorise us to retain and use your personal data and to transmit it to our own offices, authorised agents, government agencies, carriers or the providers of other services wherever they may be located.


We may use your personal information to process your booking and to notify you about our new services and special offers we think you may find valuable. You have the right to withdraw your authority at any time by emailing



As a result of legislation introduced by the European Union, when you are travelling between certain countries in Europe and surrounding countries, Ltd is required to provide additional information to certain destination airports/airlines in advance of your flight.  If this information is required we will advise you of the requirement and how to provide us with this information.  You will need to provide this information to us no less than 24 hours before the scheduled departure of your flight.  The provision of this information does not imply any acceptance or eligibility for you to enter any state or territory.


28.          PRIVACY POLICY

As a result of legislation introduced by the European Union relating to data protection The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union, We have a privacy policy which can be found on this link