Smile
flylolo.com
Peak season at Lo Lo prices
----- Airlines – Travel Information

Air Europa Airlines – Travel Information

Before the Flight

 

 1)   Check in:

·           Please aim to be at the airport 3 hours before, but at least 2 hours prior to your scheduled departure to allow time for check-in. You will find the correct check-in desks for your flight displayed on the airport monitors. Check-in closes 60 minutes prior to the scheduled departure of the flight. Please allow ample time to comply with the check-in deadlines and perform all formalities related to the flight. We reserve the right to cancel your reservation and refuse to carry you without providing any compensation if you do not comply with the check-in deadlines indicated. You are considered to have checked-in for the flight when you receive a boarding pass.

·           You must be present at the boarding gate not later than 45 minutes prior to the scheduled departure of the flight. Information about your boarding gate is available from the airport information service. Make sure you follow the airport announcements about the time it takes to get to your gate. If you arrive at your boarding gate later than specified above, you will not be permitted on board the aircraft and will not receive any compensation.

·           We may cancel the Seat Reservation (s) reserved for you if you fail to arrive at the boarding gate in time. When the boarding gate is closed, boarding of the aircraft is not possible. Your luggage may be removed from the aircraft and any delays caused may be chargeable to you.

·           We will not be liable for any loss or expense incurred due to your failure to comply with the deadlines stated above, i.e. if you arrive late for check-in or at the boarding gate. (These costs can be very considerable)

 2)   Security Control:

 ·           Passengers proceed to the gate area through security checkpoints. Security control of airline passengers is

          the responsibility of the aviation authorities and the airports.

·           Before the security check you must present proof of your intention to travel - a boarding pass issued at the check-in desk.

·           You are required to place your overcoats, jackets and belts on the conveyer belt for x-ray inspection. Jewellery, watches, coins, wallets, pens, keys, belts and mobile phones should be put in your carry-on bag or jacket pocket. High-heeled shoes often contain a substantial amount of metal, so shoes should also be taken off for x-ray scanning. The security inspectors also inspect the inside of waistbands on pants and skirts for prohibited substances.

·           A laptop computer or Pad must be taken out of its case and placed on the belt separately from the rest of your carry-on baggage.

·        You are allowed to carry liquids in containers no larger than 100ml each, packed in one transparent, maximum 1-litre, re-sealable plastic bag. The plastic bag must be presented separately at the security check.

 

3)   Travel Documents:

 Passport and visa

·           You are required to be able to prove your identity with a travel document on the different stages of your journey (departure, transit and arrival). However, different countries and regions may require different types of travel documents. Some countries may also require additional information and travel documents, the most common of which is a visa.Loloflights.co.uk Ltd and Air Europa is not liable for the consequences of failure to possess the necessary documents and/or visas.

Non-Schengen  

·           The UK is a Non-Schengen country When taking an international flight always make sure that you are carrying the necessary documentation for the country you are going to. Such documentation includes valid passport, when necessary a valid visa, exit permit, etc. Every country has its own rules for visitors of various nationalities. When visiting certain countries, for example, your passport has to be valid for at least another six months following your return to the country of origin.

Schengen

·        Immigration controls no longer apply between the Schengen countries. However, you should still take your valid passport or national picture identity card (ID) card with you as a means of identification.

·         Schengen countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway (non EU-member), Poland, Portugal, Slovakia, Slovenia, -----in, Sweden, Switzerland (non EU-member).

 4)   Tickets & Fares:

General

·           Ticket means a material or electronic document (Booking confirmation) that entitles you to travel on a particular flight. We will provide carriage only to the passenger named in the ticket and/or the List of Passengers. During check-in you will be asked to provide a document verifying your identity.

·           Ticket purchased is not transferable. Only the person named on the ticket and/or in the List of Passengers is permitted to travel using the ticket, If you do not use the first sector of your flight, the return is automatically cancelled unless you advise us.  E.g. if you miss your outbound flight (first sector flight) then please advise us within 48hrs to avoid the inbound being cancelled, if you do not intend to use the outbound flight (first sector flight) then please try and advise us (For good flight management reasons) prior to the departure of that flight.

·           The ticket in non-refundable, i.e., the passenger may not return his ticket to us and request a refund.

·           The ticket will be emailed to you in PDF format, so you will need Adobe Reader which is free software and can be downloaded free from www.adobe.com/uk/products/reader.html also you will need a printer to print off copies of your confirmation Invoice and Tickets.

Period of validity

·           The ticket is valid only for the flights and dates specified in the ticket.

Fares

·           Fares apply only to carriage from the airport of origin to the airport of destination. Your fare will be calculated in accordance with our tariff for travel on the specific dates and the itinerary shown on it. Should you change your itinerary or dates of travel, this may affect the fare to be paid and may incur payment of additional fees.

Taxes, fees and charges

·           The price of the ticket may include taxes, fees and charges imposed by government, other authority or by the operator of an airport (e.g., airport fees). During ticket purchase you will be informed about the taxes, service fees and charges you will have to pay.

Currency

·        Fares, taxes, fees and charges are payable in the currency of the country in which the ticket is purchased, unless another currency is indicated by us or tour operator during the payment or prior to the payment.

5)   Special Requirements:

 Travelling with Children / Infants

EXPECTANT MOTHERS

We would not recommend travelling After the 28th week of pregnancy, however Air Europa’s advice is as follows         

It is inadvisable to travel by air for expectant mothers beyond end of 36th week (32nd, if multiple uncomplicated). However, if the passenger needs to fly after such date, she shall check her doctor, who will decide whether flying is convenient or not.

In such case, the information to be included in doctor's’ certificate as follows:         

  • Permitted to travel (Round base)
  • Number of days pregnancy (based on the certificate issue date)
  • Estimated date of delivery
  • One’s first childbirth or not
  • Single / Multiple pregnancy
  • Complications of pregnancy

prior notification of travel must be given to the Pre-flight department and a medical certificate will be required stated the stage of pregnancy for the inbound flight and confirming fitness to fly.

Expectant mothers will be accepted for carriage up to the end of the 35th week of pregnancy on the return journey. We recommend that all expectant mothers carry a medical certificate.

BABIES AND INFANTS

An infant is classified as being more than 2 weeks old and less than 2 years old; we will not accept carriage of infants under 2 weeks old.

If an infant is 2 years old for the return trip then a return child/adult seat must be purchased.

Nappy changing facilities are available on most flights.

Meals are not provided for infants however the cabin crew will be happy to warm baby milk if required.

Although infants do not have a baggage allowance, parents are allowed to take either a car seat or push chair in addition to the parent's allowance free of charge and within reason. (This is placed in the hold)

Please note: Passengers wishing to take car seats onboard the aircraft will need to have confirmation from the Preflight Department (Details below), due to some of the operational fleet NOT being able to accept carriage of car seats onboard.

Only one Infant may be transported on the same seat as an adult. Carriage of more than one Infant per adult is not permitted. In addition, please note that only one Infant per triple seat is permitted.

Please be advised that the standard numbers of infant seat belts loaded for the B737-800 is 10 Infant seat belts. These numbers should not be exceeded.

If you do book a large number of infants from your allocation, please contact Preflight.

Please note: Passengers who have Infants/Children are not allowed to sit in extra legroom emergency exit seats for safety reasons.

UNACCOMPANIED MINORS/ YOUNG PERSONS

The Airline will accept passengers 14 years old and older as long as they have written parental permission and carry the correct documents. Children under the age of 14 MUST be accompanied by an adult over 18 years old, unless permission is sought from the airline, prior to purchasing a flight ticket. ----- Airlines do not offer an Unaccompanied Minor service

Passengers with Reduced Mobility and/or Medical Conditions

To comply with the EU regulations, PRM information needs to be with the Preflight Department 48 hours before the departure flight in order for the request to be actioned.

Passengers with Special Needs                                                                             

Customers Accessibility on Air Europa Flights                                           

                                   

People whose mobility is restricted by disability or for any other reason, and who require appropriate assistance and adaptation of the service should consider:

Travelling assistant

People who can act on their own in an emergency may travel unaccompanied, this means: being able to unbuckle a seat-belt, leave the seat and reach the emergency exit unaided. In addition they must be able to get and fit an oxygen mask, and understand safety instructions and advice in an emergency.

 

Should an assistant be required, this person must be over 12 years old for domestic flights and over 15 for international flights; they must be willing and able to understand the safety instructions and to physically assist the person with the disability in an emergency.

 

Guide dogs may travel in the cabin if they have an up-to-date vaccination card with them.

 

The clearance for the applicable passengers with reduced mobility will always be carried out through fax / telephone / email to the Air Europa Special Service Requirements, specifying the maximum number of known details such as type of disability, number of safety assistants, etc. The service must be requested 48 hours before departure.

AIR EUROPA’S PRE-FLIGHT CONTACT DETAILS

Telephone: +34 971 92 78 64

Fax: +34 971 923 284

email: ssr.ux@air-europa.com

Wheelchairs and other assisted mobility devices

If assisted mobility devices (chairs, walkers, sticks, crutches, etc.) cannot be stored in the cabin, they must be checked-in and carried in the aircraft hold. However, passengers are allowed to keep such items with them during boarding until they reach the plane, where they must be given to the Air Europa coordinator for storage in the hold.

MOBILITY AID SIZE / WEIGHT RESTRICTIONS

To reduce the risk of damage to your mobility aid, and to our aircraft, the following restrictions apply:

  • Refer to our ‘maximum dimensions’ table below. If your mobility aid is greater than the size / weight restrictions specified, we will be unable to carry the item.
  • All electric mobility aids must travel in an upright position.
  • Electric wheelchairs must travel in the ‘free wheel’ mode

                          

 Table of Maximum Dimensions                                 

                        

                     Aircraft A330          Aircraft B737-800       Aircraft E195                                                 

                                        

 Height          90cm                              84cm                  84cm                                                 Width           90cm                              100cm                  100cm                                                 Length          125cm                              125cm                  125cm                                                 Weight           150 kg                             150 kg                        100kg                                                                                                                                         

if your mobility aid does not fit within these allowable dimensions (after being adjusted or disassembled) you will have to travel with an alternative mobility aid (such as a manual wheelchair) that fits within the above dimensions.

Electric Wheelchairs and mobility aids, lithium ion batteries restrictions:

1. For non-collapsible devices

Batteries to remain in the device.

  • There is no maximum Wh limit for the installed battery

2. For collapsible devices

If your wheelchair or mobility aid is specifically designed so the batteries can be removed, you must follow these instructions:

  • Remove all lithium batteries according to the manufacturer's instructions.
  • Protect the removed batteries from short circuit, e.g. by covering exposed terminals with electrical tape.
  • In order to protect them from damage, place batteries individually in a protective pouch and take them with you as carry-on ‘cabin’ baggage.
  • The maximum battery power is 300Wh, or for devices fitted with two batteries, 160Wh each.
  • In addition, you're allowed to take one spare battery at max. 300Wh, or two spare batteries at max. 160Wh each.
  • Your wheelchair or mobility aid can be transported as ‘checked’ hold baggage without restriction.

Deaf/Blind Passengers

The cabin crew are trained in assisting both Blind and Deaf passengers on board, please advise our Pre-flight team prior to their travel so we can arrange everything with the airline prior to passengers boarding, including pre-safety announcements and help in evacuating in the unlikely event of an emergency situation.

SEAT REQUESTS

Airlines are happy to pre-allocate seats for passengers with disabilities, medical conditions or those requiring special assistance. Please be aware that these seats cannot be guaranteed, the needs of all passengers travelling with medical conditions will have to be prioritised.

MEDICATION

Please advise all passengers to carry a doctor’s letter when carrying liquid medication. We recommend passengers carrying pill form medication, carry a repeat prescription.

STRETCHERS

Are not carried on-board aircraft.

OXYGEN

The airlines do not permit passengers to bring their own oxygen onboard. Empty oxygen cylinders can be carried in the hold of the aircraft, the passenger would need to notify the Pre-flight department at least 7 days prior to departure. Passengers who require a constant supply of oxygen during the flight will not be accepted for travel.

AIR EUROPA CONTACT DETAILS FOR SPECIAL NEEDS

Telephone: +34 971 92 78 64

Fax: +34 971 923 284

email: ssr.ux@air-europa.com

 In the Air

 6)   Inflight Catering & Entertainment:

 Meals and drinks

·           We also offer you variety of drinks and beverages from the Buy On Board menu . You will be offered the catalogue when boarded the aircraft.   Inflight Shopping Catalogue

Shopping

·           If you are looking for a gift for your friends or relatives Take a look at the items and prices in Air Europa’s Catalogue . You will be offered the catalogue when boarded on the aircraft.  Inflight Shopping Catalogue

On Board Entertainment                                                                                   

Air Europa  offer our passengers a range of national and international newspapers and a selection of magazines. We provide a carefully-chosen selection of audiovisual entertainment to make your flight more enjoyable, including documentaries, series, music and movies.

 

On short flights, we offer content designed for the flight.

 

On long journeys, passengers can choose movies, series and documentaries. These are different on the outward and return journeys.

                          

                 Movie Catalogue                                           

                 

                 Air Europa Inflight Magazine                                           

                

                                          

·           To make your journey pleasant Air Europa Airlines magazines is offered on board for free.  For your comfort pillows and blankets are available during all our flights. Cabin crew will assist you upon your request.

·          

 7)   Smoking & Electronic Devices Regulation:

 ·           Smoking is not permitted on any Air Europa’s flights, Portable electronic devices containing a radio transmitter or receiver may interfere with the aircraft's navigation system and may not be used during the flight. Other electronic equipment may not be used during take-off and landing. Mobile phones must be turned off during the entire stay on board

 Baggage

 8)    General Information:

 ·            On Air Europa flights your baggage will usually travel in the cabin and in the hold of the aircraft. Cabin baggage (carry-on baggage, hand luggage) should contain items you will need during the flight, whereas larger suitcases and other items are carried as checked baggage in the hold of the aircraft. Specific regulations and fees may apply to special baggage, which includes various sporting equipment, musical instruments and pets, among others. Please see section 13.

 9)   Cabin Baggage:

 ·         CABIN BAGGAGE

· Only one piece of hand baggage per passenger is permitted in the cabin, this includes a ladies handbag and laptops.

· Hand baggage must not exceed 5 kilos in weight and be no more than 55cm x 35cm x 25cm in dimensions. It should be

  stowed under the seat in front or in the overhead locker and contain no sharp items. (CPAP machines and Nebulizers

  are still accepted for carriage in the aircraft cabin)

·        When departing from EU-country & Iceland, Norway or Switzerland, each passenger may carry liquids as carry-on baggage, provided that the liquids are packed in containers not exceeding 100 ml in size and all containers fit into one plastic bag of a maximum size of one litre. The bag must be transparent and re-sealable.

·           For security reasons sharp objects, such as knives, scissors, corkscrews, knitting needles, tweezers, golf clubs or skates must not be packed in your carry-on baggage

 10) Checked Baggage:

 ·    Checked baggage is left at the check-in desk to be carried by the airline. The passenger's identity is checked at the check-indesk and at the gate baggage is tagged with name tags.

·      Checked baggage is loaded in the aircraft cargo compartment and is transported on the same aircraft as the passenger. Only properly closed, zipped and locked suitcases or other pieces of baggage are accepted for carriage.

·         Other articles, like sporting equipment Please see section 13.

·       baggage charges paid for prior to the travel day for a ​one-way sector ​ for adults and children over 2 years​ old​ the charges are £15 ​for a 15Kgs​ bag​ and​ £30 for every extra 5KG up to 30kgs​ and £12 or the last 2kgs up to the maximum of 32kgs per bag.

·       Any single piece of baggage checked-in by passenger and carried on board may not exceed weight of 32 kg and maximum circumference of 158 cm (length + width + height).(More than 20kgs will carry charges) see section 13

·           You must not include in your checked baggage fragile or perishable items or items having a special value, such as money, keys, medicines, medical documents, sunglasses, cameras, video cameras and other valuable electronic or technical equipment and their auxiliary parts, computers, personal electronic devices, telephones, cellular telephones, batteries of electronic equipment, jewellery, precious metals, precious and semi-precious stones, music instruments, securities, or other valuables, valuable pieces of art, business documents, passports and other identification documents, or samples.

 

 

11) Prohibited Items:   Link for AirEuropas latest list of Prohibited Items

 Passengers are not permitted to carry the following items into security restricted areas and on board an aircraft:

·           guns, firearms and other devices that discharge projectiles;

·           stunning devices;

·           objects with a sharp point or sharp edge;

·           workmen’s tools;

·            explosives and incendiary substances and devices.

Rules for carriage of liquids, aerosols and gels:

·           Passengers are allowed to carry only small amounts of liquids on themselves and/or in hand luggage. Liquids must be contained in separate containers not bigger than 100 ml. These containers must be packed into one plastic transparent bag no larger than 1 L, that can be re-sealed. (one bag per one passenger). Before the inspection liquids, aerosols and gels are removed from cabin baggage, and must be presented separately for inspection.

·           There are no limitations to the quantities of liquids used during the trip for medical or special nutrition needs of passengers including baby food (passengers may be asked to prove that these products are necessary).

Passengers are not permitted to carry the following items in their checked in baggage carried on the aircraft cargo section:

Explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

·           ammunition,

·           blasting caps,

·           detonators and fuses,

·           mines, grenades and other explosive military stores,

·           fireworks and other pyrotechnics,

·           smoke-generating canisters and smoke-generating cartridges,

·           dynamite, gunpowder and plastic explosives.

Aviation safety officers may deny the entry to a passenger carrying a suspicious-looking item to the security restricted areas and (or) on board an aircraft, or refuse to carry such an article in the checked in baggage.

The detailed list of prohibited items and their conditions of carriage are presented in the Commission Regulation (EU) No. 185/2010 Appendix 4-C and Appendix 5-B.

·           If you are not sure of the rules for transportation of prohibited or restricted items, please contact our customer service department.

 

 Link for Aie

12) Delayed, Damaged or Lost Baggage:

                           

1 - To process luggage incidents correctly

        

  • Fill in a Property Irregularity Report.
  • For LUGGAGE claims, it is necessary to go to the Air Europa counter in the airport arrivals hall to inform us of the incident and complete a Property Irregularity Report (PIR) before leaving the airport.
  •          
  • Keep your original flight documentation.
  • Do not forget to keep your original documentation (ticket, baggage check-in labels and boarding passes, as well as any invoices for essential items that are directly related with the incident in the event of a delay in the luggage arriving) as the company may need to see these.
  •          
  • Limited liability.
  • Please note that all airlines have limited liability, therefore you may have greater cover if you have travel, business, domestic or all risks insurance.
  •          
  • If you wish to make a claim.
  • Please note that the PIR completed at the airport is an incident report and does not represent an admission of liability. If you wish to proceed with a claim please send the documentation requested by our Luggage Service as soon as possible, within the periods established on the ticket, i.e. within 21 days of the incident in the event of delay or loss, and 7 days in the event of damage.

        

2 - For DELAY OR LOST of luggage

If your luggage has been DELAYED from this moment on, we will do our utmost to locate and deliver it to the address you have provided for that purpose. Delivery, however, may be subject to the customs of the country and their presence at the airport may be required by the authorities.

        

BAGAGGE SERVICE DELAY / LOSS or DAMAGE

Telephone:  902 190 271  (Within Spain)

International telephone:+34 871 203 089

Business Hours: From 8.00am to 00.00pm all days.

Fax: +34 971 57 55 27

Address Air Europa

Post Box 132, 07620 - Llucmajor (Baleares), Spain

                                                                                   

 

13)  Baggage Allowance:

 

Baggage type

Weight & size restrictions

Unit restrictions

Remarks

Checked baggage

32kg* maximum external dimensions are 158 cm (height + length + width) See section 10 for charges

Up to 1 units (combined weight applied)

The maximum weight of a single bag must not exceed 32 kg

Hand baggage

5 kg, max dimensions 55 x 40 x 20 cm

1 unit

In addition to the free hand baggage allowance passengers may carry: a lady’s purse, an overcoat or blanket, reading material for the flight, infant’s food for the flight, an umbrella, a walking stick, a pair of crutches and a collapsible wheelchair for disabled passengers

* Exceptions:

15 kg for flights with restricted load due to operational limitations, If your airport of departure/arrival is applicable, then this information will be provided at time of booking

HUMAN REMAINS

Coffins are not carried

Ashes may be carried in passenger’s hand luggage, in a well sealed container which shall be securely stored in the cabin as long as the passenger has a copy of the certificate of cremation.

FRAGILE BAGGAGE

Passengers are strongly advised not to pack any fragile items, for carriage in the hold, as they are not covered by our liability or their insurance policy. These items should if possible be carried in their hand luggage.

CARRIAGE OF LIVE ANIMALS

Air Europa is unable to carry pets on their aircraft

HOLD BAGGAGE

For all flights the weight of baggage permitted for carriage in the hold of the aircraft is individual to each tour operator and what has been agreed by the Commercial department. Any weight over this is subject to excess baggage charges below. ----- Airlines does not allow the pooling of luggage allowance between any passengers.

 EXCESS BAGGAGE CHARGES

Passengers can increase their allowance prior to travel or pay on the day, if pre-paid they receive a substantial saving. Please see details below: -

Pre-paid (Prior to arrival at airport)

Flights = £30.00 per 5 kgs one-way

On the day at the airport

£10.00 per Kilo one-way

(Subject to availability and loads on the day)

Please note: Passengers are able to pre book excess baggage at £30.00 per 5 kilos up to 72 hours before departure.

 PORTABLE ELECTRONIC EQUIPMENT

Laptops, Electronic game’s, personal organiser’s, hand-held televisions, Walkman’s, and portable DVD and CD players, are all allowed to be used on board, but must be switched off when the seat belt sign is illuminated. Please check with the cabin crew on board for exact details of when you can use electronic equipment during flight or contact our Pre-Flight team. (Devices containing a radio receiver or transmitter are banned from use on board).

 Please contact the Pre-flight team if you have any further queries regarding restricted articles.

  Pre-Flight Team on +34 971 92 78 64  (Spanish Number)

 

CARRIAGE OF LEISURE/SPORTING EQUIPMENT***

Parties taking large numbers of sporting items should contact the Pre-Flight team prior to departure. It is also strongly recommended that passengers take out a separate insurance for these items. If taking just one or two items of equipment the following charges apply. If the item is not listed below the normal excess baggage charges apply Item

Charge (based on return travel)

Golf Clubs (per set maximum weight of 16 Kilos)

£70.00 limited to 35 per flight

Bicycles*

£70.00 limited to 15 per flight

Windsurf/Kite surf

£70.00 limited to 10 per flight

Surf/Body board

£70.00 limited to 15 per flight

Kite surf

£70.00 limited to 15 per flight

Sporting Guns**

Subject to excess baggage charges & Subject to airline approval.

PRE-SELECTED SEATING

Currently we don’t have pre-selection of seats, which are allocated at the check-in desk, we are hoping to introduce this in the near future

IN-FLIGHT SALES

The airlines offer a wide selection of In-flight sales products, including aftershaves, perfumes and gifts, all available on board. To avoid disappointment, we recommend that passengers purchase items on their outward flight, as they do not upload products in resort.

For passengers travelling outside of the EU (Includes Canaries Islands), they offer the chance to buy Duty Free products such as Alcohol and Tobacco.