Loloflights.co.uk Ltd ("We") are
committed to protecting and respecting your privacy.
This policy (together with our terms of use http://www.loloflights.com/booking-conditions.aspx
and any other documents referred to on it) sets out the basis on which any
personal data we collect from you, or that you provide to us, will be processed
by us. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it. By visiting http://www.loloflights.com
you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act
1998 (the Act), the data controller is
Loloflights.co.uk Ltd of 2 Lower Mortlake Road, Richmond, Surrey, TW9 2JA.
Information we may collect from you
We may collect and process the following data
about you:
·
Information
you give us.
You may give us information about you by filling in forms on our site www.loloflights.com
(our site) or by corresponding with us by phone,
e-mail or otherwise. This includes information you provide when you register to
use our site, subscribe to our service, Book a Flight, Amend a Flight,
participate in discussion boards or other social media functions on our site, and/or
enter a competition, promotion or survey, enter APIS information to comply with
immigration rules to allow travel and when you report a problem with our site.
The information you give us may include your name, address, e-mail address and
phone number, financial and credit card information, personal description and
photograph, Passport Information, Dates of Birth, Identity card Information or
any other information relating to your journey and compliance with government
rules to enable that journey.
·
Information
we collect about you.
With regard to each of your visits to our site we may automatically collect the
following information:
·
technical
information, including the Internet protocol (IP) address used to connect your
computer to the Internet, your login information, browser type and version,
time zone setting, browser plug-in types and versions, operating system and
platform;
·
information
about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through and from our site (including date and time); products
you viewed or searched for; page response times, download errors, length of
visits to certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), and methods used to browse away from the page and any
phone number used to call our customer service number.
·
Information
we receive from other sources. We may receive information about you if you
use any of the other websites we operate or the other services we provide. [In
this case we will have informed you when we collected that data that it may be
shared internally and combined with data collected on this site.] We are also
working closely with third parties (including, for example, business partners,
sub-contractors in technical, payment and delivery services, advertising networks,
analytics providers, search information providers, credit reference agencies)
and may receive information about you from them.
·
Information
supplied by your travel agent in the course of booking flights on your behalf.
Cookies
Our website uses cookies to distinguish you
from other users of our website. This helps us to provide you with a good
experience when you browse our website and also allows us to improve our site.
For detailed information on the cookies we use and the purposes for which we use
them see our Cookie policy [LINK].
Uses made of the information
We use information held about you in the
following ways:
·
Information
you give to us.
We will use this information:
·
to
carry out our obligations arising from any contracts entered into between you
and us and to provide you with the information, products and services that you
request from us;
·
to
provide you with information about other goods and services we offer that are
similar to those that you have already purchased or enquired about;
·
to
provide you, or permit selected third parties to provide you, with information
about goods or services we feel may interest you. If you are an existing
customer, we will only contact you by electronic means (e-mail or SMS) with
information about goods and services similar to those which were the subject of
a previous sale or negotiations of a sale to you. If you are a new customer,
and where we permit selected third parties to use your data, we (or they) will
contact you by electronic means only if you have consented to this. If you do
not want us to use your data in this way, or to pass your details on to third
parties for marketing purposes, please tick the relevant box situated on our
website.
·
to
notify you about changes to our service;
·
to
ensure that content from our site is presented in the most effective manner for
you and for your computer.
·
Information
we collect about you.
We will use this information:
·
to
administer our site and for internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey purposes;
·
to
improve our site to ensure that content is presented in the most effective
manner for you and for your computer;
·
to
allow you to participate in interactive features of our service, when you
choose to do so;
·
as
part of our efforts to keep our site safe and secure;
·
to
measure or understand the effectiveness of advertising we serve to you and
others, and to deliver relevant advertising to you;
·
to
make suggestions and recommendations to you and other users of our site about
goods or services that may interest you or them.
·
Information
we receive from other sources. We may combine this information with
information you give to us and information we collect about you. We may us this
information and the combined information for the purposes set out above
(depending on the types of information we receive).
Disclosure of your information
We may share your personal information with
any member of our group, which means our subsidiaries, our ultimate holding
company and its subsidiaries, as defined in section 1159 of the UK Companies
Act 2006.
We may share your information with selected
third parties including:
·
Business
partners, suppliers and sub-contractors for the performance of any contract we
enter into with [them or] you.
·
Advertisers
and advertising networks that require the data to select and serve relevant
adverts to you and others. We do not disclose information about identifiable
individuals to our advertisers, but we may provide them with aggregate
information about our users (for example, we may inform them that 500 men aged
under 30 have clicked on their advertisement on any given day). We may also use
such aggregate information to help advertisers reach the kind of audience they
want to target (for example, women in SW1). We may make use of the personal
data we have collected from you to enable us to comply with our advertisers'
wishes by displaying their advertisement to that target audience].
·
Analytics
and search engine providers that assist us in the improvement and optimisation
of our site.
·
[Credit
reference agencies for the purpose of assessing your credit score where this is
a condition of us entering into a contract with you.]
We may disclose your personal information to
third parties:
·
In
the event that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of such business
or assets.
·
If
Loloflights.co.uk Ltd or substantially all of its assets are acquired by a
third party, in which case personal data held by it about its customers will be
one of the transferred assets.
·
If
we are under a duty to disclose or share your personal data in order to comply
with any legal obligation, or in order to enforce or apply our terms of use http://www.loloflights.com/booking-conditions.aspx
and other agreements; or to protect the rights, property, or safety of
Loloflights.co.uk Ltd, our customers, or others. This includes exchanging
information with other companies and organisations for the purposes of fraud protection
and credit risk reduction.
Where we store your personal data
The data that we collect from you may be
transferred to, and stored at, a destination outside the European Economic Area
("EEA"). It may also be processed by staff operating outside the EEA
who work for us or for one of our suppliers. Such staff maybe engaged in, among
other things, the fulfilment of your order, the processing of your payment
details and the provision of support services. By submitting your personal
data, you agree to this transfer, storing or processing. Loloflights.co.uk Ltd
will take all steps reasonably necessary to ensure that your data is treated
securely and in accordance with this privacy policy.
All information you provide to us is stored on
our secure servers. Any payment transactions will be encrypted using SSL
technology. Where we have given you (or where you have chosen a password which
enables you to access certain parts of our site, you are responsible for
keeping this password confidential. We ask you not to share a password with
anyone.
Unfortunately, the transmission of information
via the internet is not completely secure. Although we will do our best to
protect your personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features
to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process
your personal data for marketing purposes. We will usually inform you (before
collecting your data) if we intend to use your data for such purposes or if we
intend to disclose your information to any third party for such purposes. You
can exercise your right to prevent such processing by checking certain boxes on
the forms we use to collect your data. You can also exercise the right at any
time by contacting us at Admin@loloflights.com
Our site may, from time to time, contain links
to and from the websites of our partner networks, advertisers and affiliates.
If you follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before you submit
any personal data to these websites.
Access to information
The Act gives you the right to access
information held about you. Your right of access can be exercised in accordance
with the Act. Any access request may be subject to a fee of £10 to meet our costs
in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy
in the future will be posted on this page and, where appropriate, notified to
you by e-mail. Please check back frequently to see any updates or changes to
our privacy policy.
Contact
Questions, comments and requests regarding
this privacy policy are welcomed and should be addressed to Admin@loloflights.com.