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Booking Terms and Conditions

Contract Conditions


Please read the following booking conditions carefully. All charter flight bookings are made and accepted subject to these conditions.

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1.Making your reservation

When you make a booking with us you guarantee that you have the authority to accept, and do accept on behalf of your party, these Booking Terms and Conditions, which apply to all bookings with Loloflights.co.uk Ltd also as set out in these Booking Terms and Conditions. You also guarantee that you are at least 18 years of age. Please therefore read these Booking Terms and Conditions carefully. All bookings for flights made by you and accepted by us are subject to these Booking Terms and Conditions. Any variations to these Booking Terms and Conditions shall only be valid if they are agreed to in writing by a director of loloflights.co.uk Ltd.



(a) Once we accept your booking orally, in writing, electronically or via a Travel Provider and issue a booking reference number, a contract comes into existence between us incorporating these conditions.



b) full payment for your flights is due at the time the booking with SAFI insurance premium payable & ATOL Fee. On occasions we might offer a deposit only scheme with full payment on a specific date, this will be made clear at the time of booking.


(c) If we do not receive the deposit and/or the final payment by their due dates we reserve the right to treat your booking as cancelled and levy cancellation charges.


Please note that you will not receive a reminder that final payment is due and payment will be taken from the same payment card as used to book your initial booking


2.Contract

Your contract for your flight (as confirmed at the time of booking) is with loloflights.co.uk Ltd (company registered number: 8647945) whose registered office is at East House, 109 south worple way, London SW14 8TN ("loloflights.co.uk Ltd" / "we" / "us" / "our"). When you buy an ATOL protected flight from loloflights.co.uk Ltd you will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 11256. A contract between us for your flight (as confirmed at the time of booking) will exist as soon as we issue our confirmation email invoice. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced flight booking which is ATOL protected. For further information, visit the ATOL website at www.atol.org.uk. The price of the flight excludes the applicable amount per person of the ATOL Protection Contribution (APC) we pay to the CAA this is shown as a separate amount on the invoice (£2.50 pp.) This charge is excluded from our advertised prices.


3.Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

We also for your protection issue a SAFI insurance policy to cover against the financial collapse of the airline, this is charged at £2.00 pp and also added to your bill as a separate item.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel provider (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

It is also agreed by both parties that this contract is deemed to have been made at our offices and is subject to the laws of England and any dispute or claim under it will be submitted to the non-exclusive jurisdiction of the English courts.

When you book a flight with us you accept responsibility for the proper conduct of you and your party. We reserve the right to terminate your booking, or that of any member of your party, due to misconduct, in accordance with these Booking Terms and Conditions. These Booking Terms and Conditions are the basis of the contract between us. Please take the time to read every paragraph carefully.


4. The price of your transport arrangements

Loloflights.co.uk Ltd reserves the right to raise or lower its advertised prices and such prices do not constitute an offer. If prices do alter you will be advised of the revised price prior to you making a booking. We have the right to correct any obvious errors in advertised or confirmed prices.


The price includes:

(a) Return flights to your destination.In most cases Catering is Buy-on-Board, but in some cases with some airlines we reserve the right to levy a fee for in-flight catering. This will be indicated at the time of booking and any catering will be appropriate to the destination and cultural tradition of airlines country or the destination.

(b) All airport taxes and passenger charges (Except for Ticket on Departure charge of £25.00 for a printed ticket at the airport).


Additional costs:

(a) A Ticket on Departure Charge if tickets are collected at the airport. Our tickets are sent to you in PDF format and have to be printed off, if you can not print tickets then we will charge you to print a copy either at the airport or at our offices and mail them.

(b) For overseas originating/inbound to the UK seat sales our overseas representative may levy a local ticketing charge if a ticket needs issuing due to loss or inbound booking etc

(c) Holiday Insurance. We strongly recommend you take out the Holiday Insurance, we have negotiated special insurance rates Insurance Link

(d) Baggage charges levied by airlines Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair.

Baggage charges (per sector) where booked 72 hours or more prior to departure are £15 for a 15kgs bag, £30 for each additional 5kgs up to 30kgs and £12 for the last 2kgs making a maximum of 32Kgs per passenger


in respect of luggage in excess of your standard allowance detailed on your ticket and special catering requirements. Airlines also levy a charge on certain items of luggage such as golf clubs, skis, snowboards, cycles, windsurf equipment etc.

(e) Inflight drinks

(f) In-flight catering is buy on board

(g) An arrival tax of £10 is payable on arrival in Turkey or an e-visa, to be paid in Sterling.

(i) Passport and visa charges if necessary.



Once you have booked, the price is guaranteed unless Government action, changes in taxation or any increase in the price of aviation fuel arises as a result of war, riot, terrorism or similar cause affecting world prices or any government tax or levy on aviation fuel because of a currency revaluation or devaluation. Any of these may be passed on to the client. Also, all U.K. and overseas airport tax/security levy are beyond our control and will be passed on to the client.


5. If you change your booking

If after we have issued the written confirmation, and you want to change your flight, we will do our best to meet your requirements. If the charge involves a reduction in the number of persons travelling then see section 5. Any other change outside 42 days of departure will incur an administration charge of £40 per passenger. For all changes, except for a name change, within 42 days of departure see section 5 below.


For Name Changes, the following charges apply:


More than 28 days £60

Between 0 - 28 days £100


Please note that you cannot change all the names on a booking.

If you want to change all the names, cancellation charges will apply.


For any other amendments, cancellation charges apply.




6. If you cancel your booking

If you wish to cancel your booking or on behalf of any other member of your party, written notice must be sent to our offices by recorded delivery or e-mail (admin@loloflights.co.uk), followed by verbal confirmation within 48 hours by calling 0844 720737 The cancellation is only effective from the date written notice of cancellation is received in our offices. In the event of cancellation charges apply: (Any administration charges incurred, for whatever reason prior to the cancellation of a booking must be paid in full when the booking is cancelled.)


Period before departure date that letter is received; cancellation charges are a percentage of the total booking cost (excluding insurance)

More than 43 days £100

Between 42 - 29 days 50% cancellation charge*

Between 28 - 8 days 85% cancellation charge*

Between 7 days – 4 days 95% cancellation charge*

Between 3 days - departure date 100% cancellation charge*

£100 would be the minimum charge



7. If we alter your booking

The flights in our brochures are planned many months in advance and occasionally we have to make changes to your flight. We reserve the right to make such changes for any reason whatsoever at any time. Most changes are of a minor nature and we will advise you or your travel provider of them as soon as possible before your departure or your return. Flight timings and departure airports are for guidance only. The details as then known will be stated on your tickets that should be checked when you receive them. Any changes to your flight will fall into one of the categories below.


Minor change:

(a) Change of time of departure or return flight by less than 12 hours.

(b) Change between London airports of Gatwick, Luton, Heathrow, Southend, Southampton or Stansted and where a coach transfer is provided, or between Scottish airports of Glasgow, Prestwick or Edinburgh where a coach transfer is provided.


If we advise you of a minor change you may cancel your booking but full cancellation charges will apply, in accordance with clause 5, compensation payments will not apply.


Major change:

(a) Change of time of departure or return flight by more than 12 hours from the original time.

(b) Change of UK departure airport (except between Gatwick, Luton, Heathrow, Southend, Southampton or Stansted, or between Glasgow, Prestwick or Edinburgh where a coach transfer is provided.)

(c) Change of resort airport.


Should you decide not to accept a major change that is advised to you prior to your departure you may cancel your booking within either 7 days of the receipt of notification thereof, or 3 days of the receipt of notification thereof if departure is within 7 days of the notification of the change, but no later than the day before departure and we will refund all monies paid by you unless a more suitable flight becomes available in the interim.


If we do not receive notification within these timescales we shall be entitled to assume the change has been accepted and no monies will be refunded. Your notification of cancellation must be sent to our operations department by recorded letter or facsimile. Compensation payments will only be made when a major change is accepted.


If we have to make a major change you will be offered the following maximum compensation per person. Infants are excluded from compensation and for children invoiced at reduced rates compensation will be paid on a pro rata basis of the adult price.


Period before scheduled departure date within which you or your Travel provider receives notification of change

Compensation per person

More than 43 days Nil

Between 42 - 29 days £5.00

Between 28 - 15 days £5.00

Between 14 - 8 days £10.00

Between 7 days - departure date £15.00


In the event of all of the above flight changes, where possible any car hire and car parking booked through Loloflights.co.uk Ltd will be changed to correspond accordingly with your current flight details, however on receipt of your car hire and car parking vouchers you should check that all details stated are up to date. If you have booked other travel arrangements independently of LoloFlights, it is your responsibility to notify these suppliers Loloflights.co.uk Ltd cannot be held liable for any amendment/cancellation fees levied. When you accept the change, the contract between us will be varied to incorporate the change.


8. If we cancel your booking

We will not cancel your booking after the date specified on the final invoice for payment of the full balance unless that balance has not been paid or such cancellation is due to reasons beyond our control as detailed in clause 7. For the purpose of this section a cancellation includes a change of flight time of more than 24 hours or a change of airport to one, which is substantially less accessible to you. (This excludes changes between Gatwick, Heathrow, Luton and Stansted or Glasgow, Prestwick and Edinburgh where coach transfers are offered). If we are forced to cancel your booking for any reason after the date on which final payment is due then we will offer an alternative flight (if available) or make a full refund of all monies paid if either there is no alternative flight or the alternative offered is unacceptable to you.


9. Force Majeure

We cannot accept liability in any circumstances where performance and/or prompt performance of the contract is prevented by reason of war, threat of war, UK or non UK government action, riots, civil strife, terrorist activities, industrial disputes, non performance by airline, non availability of aircraft, financial collapse of airline, natural and nuclear disaster, fire or adverse weather conditions, epidemic or health risk, technical problems to transport, closure or congestion of airports or ports or similar events beyond our control.


10. Our responsibility to you

We accept responsibility for the acts and / or omissions of our employees, agents, and suppliers while acting within the scope of, or in the course of their employment with us. We also accept responsibility for any deficiencies in the services we are contractually obliged to provide, or the failure of such services to reach a reasonable standard. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our flights, except when caused by the negligent acts and / or omissions of our employees, agents suppliers or subcontractors while acting within the scope of, or in the course of their employment, agency, contract of supplier or sub-contract. All our flights and arrangements have been purposely designed to allow for some unscheduled changes. But you will appreciate we cannot be held responsible for changes outside our control resulting in a missed or delayed connection. At all time a representative or agent will be on hand to ensure that any problems are overcome as quickly as possible. We will give you what assistance we can to a client who through mishap suffers illness, personal injury or death during the period of the flight arising out of an activity which either forms part of the flight arrangement, nor forms part of an excursion offered through LoloFlights.


11. Check-In

Remember that flight timings advertised on our web site are for guidance only and are subject to change. It is important to check your flight details and times on receiving your tickets. The times quoted on your documentation are local times All passengers must check in at least 120 minutes (2 hours) before the latest flight departure time advised by Loloflights.co.uk Ltd. regardless of any delay. Seats can be pre-booked at a fee, please enquire for further details. (Please note certain seats e.g. Extra legroom often carry a premium if they are pre-booked) Alternatively you should check in early as you are therefore more likely to get the seats of your choice. If your outbound is not utilised the inbound reservation is automatically cancelled. We will not be responsible if you arrive late for the specified check-in time or for the flight, nor can we accept any responsibility for any loss by you of your holiday travel tickets, vouchers or coupons.


There are a number of reasons for which you could be refused boarding or entry:


(a) If you arrive late for the specified check-in time. We accept no responsibility should you be unable to board the aircraft for any reason. Your ticket is not transferable.


(b) If you do not hold a valid passport and/or visa required for entry into or exit from the country of origin or destination or have insufficient funds (see clause 11) Please advise us if you are not a UK passport holder.


(c) If in the opinion of a person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your holiday will immediately cease.


(d) If you fail to co-operate with airport authorities who have powers of stopping and searching persons or luggage under the UK Aviation and Security Act 1990.


In any of the above circumstances we will not be responsible for any costs you may incur nor will we make any refunds to you and any costs will be recharged to you.


12. Documentation

If you are a British Citizen you must hold a valid 10-year British passport together with all necessary visas or other documentation for entry into or exit from the country of origin or destination. At the time of going to press there were no visa regulations for British Citizens to any of Loloflights.co.uk Ltd destinations. If you are not a British Citizen you must consult the Embassy of the countries you propose to visit for information and advice on the passport and visa requirements and you are liable for all charges incurred as a result of failure to comply with this provision. It is essential that the name and initial on the ticket match those on the passport. Please do not forget to take your flight tickets, invoice, insurance policy and any other relevant documents.


Your travel documentation issued by Loloflights.co.uk Ltd., Our tickets are sent to you by email in PDF format and have to be printed off, if you can not print tickets then because of a lack of print facilities we will charge you to print a copy either at the airport or at our offices and mail them. the tickets contains the latest information and you should check the details thoroughly. Your tickets are normally issued and sent to you by email 14 days prior to departure. if you can’t print them, they cant be presented as a screen-shot on a mobile phone or Ipad, we reserve the right to charge a Ticket on Departure charge of £25.00 per passenger if they have to be printed by our airport representative.


13. Special Requests

Should you have particular requirements, such as special meals, wheelchair assistance, or if you are taking windsurfing equipment, golf clubs, Skis, cycle or children's pram/pushchair, please advise us when you make your booking and please note that some airlines may make an administration charge. Special requests are passed on by us to the relevant airline/air broker and cannot be guaranteed and we will not have any liability if they are not met. If you do not advise us of any special requests at the time of booking we reserve the right to charge an administration charge of £10.00.


14. Infants

Infants travel at a charge of £40.00 European charter flights and £50.00 for Long Haul Charters (Sanford) if they do not occupy a seat. To be classed as an infant in accordance with Air Navigation regulations a child must be under 2 years of age on the date of their return flight. The Civil Aviation Authority has approved certain types of child car seats for use on British registered aircraft for infants, subject to the discretion of the airline and upon payment of the full-advertised price of the seat.


15. Unaccompanied Minors

Unaccompanied minors are not accepted


16. Complaints

In the unlikely event that you have a complaint about any aspect of your holiday and in order that we have the opportunity to investigate any problems, any comments must be made in writing to us within 28 days of your return to the UK. We cannot accept any complaints received outside this period. Please write (quoting your reference no.) to: customer Relations, Loloflights.co.uk Ltd email to admin@loloflights.com


17. Flight Reconfirmation

Any flight rescheduling will be advised by email, so it’s imperative that you keep your email address updated. If you do not have access to your emails then It is imperative and a strict condition of booking that you confirm your inbound flight details with either our local representatives office noted on your itinerary (not the local airport authorities who are renowned for giving out of date information) or our Head office on Tel no: 00 44 844720737 if you have any problems ringing our local office. Re-Confirmation should be not more than 48 hours* and no less than 18 hours prior to the previously notified flight time. (*72 hours if the reconfirmation period falls over a public holiday in either your country of origin or the country you are currently staying). Please be warned that some people rely on third parties (e.g. Hotel receptions) to re confirm their flights, the problem is either they do not reconfirm or do not reconfirm with our local representatives as detailed on the itinerary, so therefore we accept no liability for clients who fail to reconfirm in person and if you do rely on a third person and they give you the wrong information you will have to take it up with them and not us. The system is proven so please use as instructed.


17. Flight Delays

Unfortunately there are occasions, completely beyond our control when a flight is delayed. We will try to do our utmost to keep you advised if a delay does arise, but you will appreciate that the power lies with the airline which is subject to European Commission Clause 261/2004 of the EU law .http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm. Any claims should be directed to the airline, we can not accept any claims under regulation 261/2004 and claims should be made directly. However you can get insurance cover for compensation for delayed flights. please ensure that the cover is sufficient for your needs. To make a claim you must obtain written confirmation of the delay from the airline and then send it to your insurer with a claims form.


18. Travel Insurance

We strongly recommend you take out travel insurance, we do not and will not take responsibility for you whilst you are abroad, you should make provision for any eventualities with insurance cover, We have negotiated special rates please go to Insurance Link


19. Health Regulations

At the time of going to press there were no health regulations for any Loloflights.co.uk Ltd destinations. General standards of hygiene and safety in other countries may differ from those in the United Kingdom and you should therefore exercise greater care particularly with the choice of food and drink. If you are pregnant you should check with your Doctor before you travel. If you are more than 28 weeks pregnant at the time of your return flight airlines insist on a medical certificate stating you are fit to fly. If you are more than 32 weeks at the time of the return flight they may refuse to carry you. The Department of Health publishes leaflets on health advice and these are available from your Doctor or telephoning 0800 555777.


20. D.V.T. (Deep Vein Thrombosis)

D.V.T. is known to affect people who are immobile for long periods of time. if you feel you are at risk, please consult your doctor prior to confirming your reservation, or go to the Department of Health's website on www.doh.gov.uk/dvt.

Alternatively, you can obtain a leaflet from the D.O.H. by calling 0800 555 777, or for advice call the NHS Direct on Telephone: 0300 311 22 33 or Email: england.contactus@nhs.net


21. Aircraft

The flights referred to in this brochure are planned and operated by the designated airline on specific aircraft many months in advance. We reserve the right to change airlines or aircraft types at any time.


22. Civil Aviation Authority Regulations

C.A.A. regulations specify that both the outbound and inbound sectors of the air ticket must be used. If the outbound is not used, the passenger will not be allowed to travel home on the inbound flight. Should anyone check in less than 90 minutes before the ticketed departure time, admission to the flight is likely to be refused. Should anyone be refused admission to the flight or destination country by the airline or Government authority, and then we are powerless to assist and cannot be held responsible.


23. Children travelling alone.

No unaccompanied Children are accepted under the age of 14 years, Children over the age of 14 but under 18 may travel alone provided that they have parental or guardian written approval and travel with all necessary documentation (details of which are available on request) if a request to do so is made at the time of booking and the request is accepted by us and Notwithstanding the above, we and/or have an absolute discretion to refuse to accept any request to carry a child travelling alone.

24. Carriage of animals

No animals may be carried on any flight.